The Information Technology Support (IT) program provides students with the basis to become an IT support professional in a help desk environment in just one semester.
The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace through instruction that includes hands-on implementation practices using current IT tools.
Affordable & flexible learning options
Hands-on training from industry experts
Career opportunities in virtually any industry
Potential Jobs:
- Computer Help Desk Specialist
- IT Technician
- Computer Support Specialist
- Network Support Specialist
Salary Information:
Median Wage: $28.71 per hour
Information provided is for Minnesota. See current data at careerwise.minnstate.edu.
Program Details
The Anoka Technical College Information Technology (IT) Support certificate is a 15-credit program and is designed to prepare graduates to successfully compete for entry-level positions in the IT field.
The program provides students with the basis to become an IT support professional in a help desk environment. This is an entry-level IT position, which involves technical support of end users. IT support professional provide assistance to other employees within or outside of the organization with common IT problems and questions. IT Support professionals work with the ticketing system in the organization to ensures issues are escalated appropriately and resolved. The curriculum combines theoretical design instruction with hands-on implementation practices using current IT tools. Students learn the skills necessary to be successful IT support professionals.
The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.
- Apply critical thinking skills in the identification, analysis and resolution of information technology problems.
- Exhibit interpersonal skills and a professional attitude while working in an information technology environment.
- Clearly express ideas and information in written and spoken form.
- Analyze, design and document system specifications to meet client needs.
- Apply project management techniques to solve business problems.
- Collaborate with a team to design and develop customer software-based solutions and integrate them into the user environment.
Take a virtual tour to get an idea of what it's like to be a student at Anoka Tech.
Some courses in this program may require a prerequisite. Please see course descriptions for more details.
Program Sequence
| First Semester | 15 | |
|---|---|---|
| BDAT 1005 | Data Analysis Fundamentals | 2 |
| ITEC 1003 | Networking Fundamentals |
2
|
| ITEC 1011 | Programming Logic & Design | 4 |
| ITEC 1016 | Web Development Technologies | 4 |
| TLIT 1005 | Technology Fundamentals |
3
|
Students can choose to complete this program part-time. Part-time students will take longer to complete their program than students who follow the full-time sequence listed on the official program guide.
Because every course may not be offered each semester, it is important for part-time students to reach out to their faculty advisors for help in planning their long-term, part-time course sequence.
First Semester Course Options
Required: TLIT1005 - Technology Fundamentals
Additional to be added until you reach desired credits:
BDAT 1005 - Data Analysis Fundamentals
ITEC 1003 - Networking Fundamentals
ITEC 1011 - Programming Logic & Design
ITEC 1016 - Web Development Technologies
Developmental Courses
Degree students must take MATH 1550 Introduction to Statistics which requires a ACCUPLACER QAS (Quantitative Reasoning, Algebra & Statistics) score of 265. Students who do not meet any of the prerequisites must take the appropriate developmental math course(s) (MATH 0801 Basic Math and/or MATH 0900 Elementary Algebra) as determined by the placement chart before taking MATH 1550.
For detailed questions about your program or to plan your long-term part-time sequence, reach out to your faculty advisor.
Business Data Analyst
AAS degree, diploma
Information Technology Management
AAS degree
Network Management & Security
AAS degree, diploma
Software Development
AAS degree, diploma
Web Design & Development
AAS degree, diploma
Faculty
Enrollment Services
EnrollmentServices@anokatech.edu
763-576-7710
Current Students
Students must earn a cumulative 2.0 GPA or higher to be eligible for graduation from this program.
Start Dates:
Fall semester: August
Spring semester: January
Multiple start options each semester.
Upcoming Events:
Important Dates:
Enrollment Services
EnrollmentServices@anokatech.edu
763-576-7710
Take the Next Step
![If you are, or would like to be, good at building things from scratch, curious about how things work, enjoy solving problems or fixing things that are broken, this field may be the right one for you.
"[Anoka Tech] is set up with a structure where you will grow tremendously."
Learn more about Anoka Tech's construction, engineering, manufacturing and technology career pathway on our website in our bio.](https://scontent-lhr8-2.cdninstagram.com/v/t51.29350-15/468033038_578789264619259_7297950599124991867_n.jpg?_nc_cat=106&ccb=1-7&_nc_sid=18de74&_nc_ohc=KDAFocafa7YQ7kNvgGfpLZi&_nc_zt=23&_nc_ht=scontent-lhr8-2.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=AKdiBO8_zjpDKbkbKdE3ucR&oh=00_AYD2YIaHJyaa58lxgmUNOgNyAuz71q5H94caBZPpCVJ0ng&oe=6753FDE5)
